About Us
Caring for You, Like Family!
We believe that everyone deserves to live comfortably and confidently in their own home.
We’re more than just carers — we’re companions, listeners, and a source of comfort and trust for the people we support.
Our Story
To achieve this, we bring together the social care, public, and private sectors in a bid to solve the challenges of an ageing society. With our knowledge and experience, we’ve become experts in the care of seniors, and how to support them and their families at home.
Home Instead was born in 1994, after founders Paul and Lori Hogan experienced the problems that dozens of other families faced, while trying to keep their 89-year-old grandmother safe and healthy at home. They wondered how other families with fewer members and resources were coping with caring for elderly relatives. Paul’s grandmother became Home Instead’s first client.
The company has since grown to become the world’s largest global home care network, supporting over 100,000 seniors. We’re committed to creating a world in which we’re all happy to grow older, and our personalised, tailored care is helping us achieve that. In 2021, we were acquired by Honor.
Our Mission & Values
Our mission is simple yet profound: to provide compassionate, personalised care that enhances the quality of life for every client, while offering peace of mind to their families. We are dedicated to supporting independence, dignity, and wellbeing, ensuring that every individual feels valued, respected, and safe in the comfort of their own home.
Our core values guide everything we do:
- Compassion: We treat every client with empathy, patience, and understanding, recognising that each person’s needs are unique.
- Respect: We honour the dignity, choices, and individuality of every person we care for.
- Professionalism: Our highly trained team delivers expert, reliable care with integrity and excellence.
- Trust: Building strong, trusting relationships with clients and families is at the heart of our service.
Commitment: We are dedicated to continuous improvement, innovation, and ensuring the highest standards of care.
Happy Clients!
Testimonials
The team supported my father through dementia care, catheter management, and daily personal care. Their professionalism combined with genuine kindness gave us peace of mind and ensured he remained comfortable at home.living in his own home. They are always bright and cheerful and Dad enjoys seeing them. Bridget
— James R., Manchester We’ve used their services for diabetes monitoring, overnight care, and home help. Every carer has been attentive, patient, and respectful. They treat our family like their own, which is so comforting.
— Emma T., Birmingham The live-in carers, companionship visits, and support with mobility challenges have been life-changing. Our mother feels safe, happy, and cared for, and we finally feel reassured knowing she’s in the best hands.
— Mark L., Leeds From health complex services like wound care and stoma care to simple personal care, [Your Company Name] balances professionalism with a personal touch. They’ve improved the quality of life for our dad immeasurably.
— Clare P., Glasgow
From live-in care to personal support and companionship, [Your Company Name] has been amazing. Their carers are professional, caring, and truly make a difference in our mum’s daily life. We can’t thank them enough.
— Sarah M., London 24/sep/2025